Boston University, Dublin - Student Services Administrator

The Dublin Study Abroad office of Boston University has a vacancy for a full-time Student Services Administrator. Applicants should have a minimum of three years relevant experience of working in an international education environment. The ideal candidate will be familiar with both the U.S & Irish university systems. "Applicants must be eligible to work in Ireland via citizenship, visa, or work permit. Please send application letter and CV/Resume to marymc@bu.edu. The closing date for receipt of applications is Friday 4 October 2019. 


Job Description

The Student Services Administrator (SSA) helps to establish and foster a welcoming, inclusive living and learning environment for students at Boston University Dublin. Acting as the first point of contact, the SSA provides guidance and support to students, handling issues when they arise. The main tasks of this staff member will be to communicate with and support study abroad students; manage their accommodations; arrange orientation and airport pick-ups/drop-offs; coordinate field trips and excursions; and provide administrative services to the office including financial support.

The SSA works closely with and alongside the BU Dublin team, dealing with all aspects of student life and operational delivery of the programs. 

Required Attributes / Job Functions:

Student Life

  • Coordinate student arrivals/departures and orientation for each group of students (3 per annum);

  • Manage student accommodations and resolve housing issues if they arise;

  • Organize program’s social and cultural events, including field trips and excursions;

  • Knowledge of local area and ability to respond to questions pertaining to all aspects of student life and getting around the city. 

Safety and security

  • Provide student support and assistance in the following kinds of situations: safety and security incidents, medical emergencies, and emotional/mental health issues. Communicate with program participants and site staff as appropriate;     

  • Act as main point of contact for student emergencies and be on “emergency call” duty 24/7 during semester times (phone provided by program with monthly allowance payable); 

  • Assist students with navigating the medical system as needed.

General Office Administration

  • General office duties including, but not limited to, answering phones, processing email and post, ordering office supplies, greeting visitors, and assisting students as needed;

  • Ensure presence in office during scheduled hours to keep it open to students, faculty, and staff;

  • Provide administrative support to Program Director, students, and faculty as needed (e.g. in the preparation of semester calendars, class lists, emergency contact information, welcome packs, textbook orders etc.); 

  • Coordinate the operational needs of the program as they relate to office space and furniture.

Finances

  • With previous authorization of Director, assist with program bank account/credit card for all necessary operations related to the program;

  • Coordinate accounting of monthly program financial receipts; monitor and maintain requests for reimbursements and program expenses making sure they are within the program budget;

  • Submit monthly report to BU Finance and Administration team in Boston;

  • Ensure timely payments to consultants and providers.

Required Qualifications, Skills, Abilities

  • Student focused mentality with appreciation for student experience while abroad;

  • Position requires knowledge of business administration; Bachelor’s Degree preferred in education or related field; 

  • Minimum of 3 years of practical experience in higher education, ideally internationally; familiarity with both the U.S and Irish university systems;

  • Excellent organizational and interpersonal skills, with a high level of self-sufficiency; 

  • Ability to balance competing priorities and manage work cycles that are tied to the admissions calendar. Must be flexible during busy periods.  

Salary

EUR €32,000 per annum plus phone allowance.